Can I return my item for exchange?
Yes. Only if you receive faulty/wrong item purchased from www.nfhboutiquegallery.com, you can return to us within 7 days of receiving your parcel and RETURNS ARE FREE OF CHARGES!
Items must be returned in unworn, unwashed or otherwise unused condition, with all original tags/ labels attached. Items that do not meet the criteria will be denied.
You are NOT ALLOWED to return or exchange FOR DIFFERENT SIZE OR COLOUR - You shall ensure the size by referring to size chart provided before making any purchase
***SALE / PROMOTION ITEM(S) cannot be returned nor exchanged.
No Refundable in Cash.
How do I return my item?
Follow the simple steps below to return your item(s):
Step 1. Contact our customer services
If you wish to return or exchange an item purchased online, please contact our customer services during the hours of 9:00am to 5:00pm, Monday to Friday (excluding public holidays) on either phone or email as below:
Whatsapp: 017-949 7293
Email: nfhcustomerservice@gmail.com
Please provide the following information regarding your order so we can assist you as quickly as possible:
∙ Order ID :
∙ Date of your orders was placed, if applicable
∙ Tracking number, if applicable
∙ Attach the photo & briefly describe the problem you are experiencing
*Wrong item
*Defective or damaged
*Other ( please specify )
Step 2. Details Verification
After verifying all the details, our customer service will contact you.
Step 3. The Return department will get back to you once a return item is received by us and we will add in your Store Credit once the item is received, OR, exchange new item as requested.
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