Refund policy

RETURN & REFUND POLICY

All purchases made through NFH Boutique Gallery Website are considered as final and there are no cancellation/returns/refunds allowed EXCEPT for DEFECT ITEM only. For defective items, complaints must be reported within seven (7) days from the date you receive your order from the courier.Any late submission of complaints / items will not be entertained.

All item(s) must be returned in the original selling condition and include the original product packaging, price tags, and labels.

All return items must be returned in UNWORN, UNWASHED, UNALTERED, UNIRONED condition with ALL TAGS ATTACHED.

ITEM ARE NOT RETURNABLE IF:

1) There are smells such as perfume, body mist, hair mist, brooch effect, and make up stains etc which cannot be returned.

2) Defects by customers due to wrong washing methods, ironing methods, storing, method of wearing, wrong product handling by customers that may cause product damage will not be entertained.

3) Sales items and purchases made with discount coupons are not returnable, exchangeable & refundable (clearance and sale items).

4) Return/ refund request due to lighting effects, monitor’s brightness, contrast setting, etc will not be entertained as there could be some slight differences in the color tone of the pictures with the actual item.

5) Exceed return & exchange timeline which is within SEVEN (7) days from the date item was received.

DAMAGED/ WRONG/ MISSING ITEM ARE ELIGIBLE FOR RETURN OR REFUND

In the unlikely event that you have received incorrect or damaged product(s), we are very sorry and will make it up to you in any possible ways! Please contact our customer service via Whatsapp at 017-5407174 with the following details:

  • Order ID 
  • The matter of the issue (defective/faulty)
  • Pictures or videos, whichever applicable
  • Opt for Full Refund / Exchange with the same value item (s).

In the event the product returned is not faulty, we may at our discretion decide not to repair, replace or refund you for the product and/or we may require you to pay all reasonable delivery costs and servicing costs at our current standard fees.

WHAT IF I CHANGE MY MIND TO CHANGE ORDER/ SIZE OR COLOUR?

Exchange of size, design and colour is not acceptable.

REFUNDS

  • Once parcel has reached us, it will take us 1-3 working days to process your return request. 
  • If anything is damaged or missing from your return, you may not receive your refund.
  • All refund may be made via the same payment method you used for the original purchase and will take 1 to 14 days to show on your account after refund has been processed depending on which payment method (FPX/ Credit Card / E Wallet).