• Size exchange for purchased item are NOT ALLOWED. Buyer shall ensure item size are correct by referring to size chart provided before making any purchase.
• Your parcel will be packed and shipped out based on product availability stated in product page. If your order consist of preorder product, all item will be shipped in 1 to 3 days after availability date provided.

 SIZE CHART LUNA  2.0 (INCH) 

*All measurements above subject to +/- inch tolerance

1.  Can I return my item for exchange?

 
Yes. Only if you receive faulty/wrong item purchased from www.nfhboutiquegallery.com, you can return to us within 7 days of receiving your parcel and RETURNS ARE FREE OF CHARGES! 

Items must be returned in unworn, unwashed or otherwise unused condition, with all original tags/ labels attached. Items that do not meet the criteria will be denied.
 
You are NOT ALLOWED to return or exchange FOR DIFFERENT SIZE OR COLOUR - You shall ensure the size by referring to size chart provided before making any purchase

***SALE / PROMOTION ITEM(S) cannot be returned nor exchanged.

 No Refundable in Cash.

How do I return my item?

Follow the simple steps below to return your item(s):

Step 1. Contact our customer services

If you wish to return or exchange an item purchased online, please contact our customer services during the hours of 9:00am to 5:00pm, Monday to Friday (excluding public holidays) on either phone or email as below:

 Whatsapp: 017-949 7293

Email: nfhcustomerservice@gmail.com

 Please provide the following information regarding your order so we can assist you as quickly as possible:


∙ Order ID :

∙ Date of your orders was placed, if applicable

∙ Tracking number, if applicable

∙ Attach the photo & briefly describe the problem you are experiencing 
       *Wrong item
       *Defective or damaged
       *Other ( please specify )


Step 2. Details Verification

After verifying all the details, our customer service will contact you.


Step 3. The Return department will get back to you once a return item is received by us and we will add in your Store Credit once the item is received, OR, exchange new item as requested.